This is a phishing email. In this scam you receive a call from someone saying they are from Microsoft or they represent Microsoft and they are calling about problems with your computer. They ask you to go online and connect to a site or a link they give you. When you do they take control of your computer and clean the ‘problems’. However they are only deleting logs of everyday issues that exist on most computers or normal records. They then ask you for payment for doing nothing and may continue to take other payments from your card or account without your knowledge. In addition, they have access to your computer and its contents. Don’t respond and don’t entertain such calls.