Information Services

Garda Information Services Centre

The Garda Information Services Centre (GISC) is a call centre for beat Gardaí. After an incident, Gardaí contact the GISC on mobile phones instead of returning to their station to record the case details. They give the details to trained civilian call-takers who enter the details on the PULSE system (An Garda Síochána’s database).

GISC was established on a pilot basis in September 2005 and rolled out nationally in October 2006.

The objectives of GISC are to:-

Increase Garda visibility
Reduce Garda administrative workload
Improve the quality of information on PULSE

GISC is located in Michael Davitt House, Castlebar. The Centre has some 180 staff including a Principal Officer who reports to the Assistant Commissioner in charge of the Western Region.

The Centre operates on a 24/7 basis to the following service level targets:-

80% of calls answered within 20 seconds
Average call length of under 7 minutes
Less than 5% of calls abandoned

In addition to taking calls from Gardaí, GISC personnel also take Traffic Watch calls from the public. The Traffic Watch number (1890 205 805) allows road users to report driving hazards or incidents of aggressive driving.

GISC can be contacted at:-

GISC
Michael Davitt House
Castlebar
Co. Mayo

Tel: +353 94 9051131